Warranty Policy

Warranty period and coverage

The manufacturer's warranty is valid for one year from the date of delivery. The warranty covers free replacement and repair of the purchased product. If the product is damaged or malfunctions under normal use, we will repair it free of charge during the warranty period. If repair is not possible, we will replace the product free of charge.
*All products in Europe (excluding Spain) have a standard 2-year warranty, and in Spain, a 3-year warranty. Some after-sales service manuals may indicate 1-2 years due to regional issues and out-of-date updates. The actual warranty period in Europe (excluding Spain) is 2 years, and in Spain, 3 years. We are currently updating these documents, and we apologize for any inquiries.

Circumstances where a repair fee is required

Even within the warranty period, a repair fee will be charged in the following cases:

  • Damage caused by dirt, scratches, breaks, or wear and tear due to customer behavior.
  • Damage caused during transportation by the shipping company or other individuals.
  • Failure or damage caused by fire, earthquake, or other natural disasters.
  • Exceeding the warranty period.

Repairs Not Accepted

Regardless of the warranty period, repairs will not be accepted in the following cases:

  • Products purchased from a store other than our company (including private sales, auctions, etc.).
  • Products modified or repaired without the customer's authorization.
  • Consumables and accessories that are not defective but have worn out due to normal use.
  • Damage caused by improper use or failure to follow the precautions and warnings in the user manual.

Warranty Returns and Shipping

For repairs within the warranty period, we will cover and reimburse the shipping costs of the product. For repairs outside the warranty period, the customer is responsible for shipping and repair costs.

Warranty Inquiries

For warranty inquiries, please contact us at the following email address:
support@anlan.com

Notes

Warranty terms are subject to change without notice. All repairs and claims will be processed according to the current warranty terms. Products not covered by the warranty will not be repaired, exchanged, or returned.