Returns & Refunds

This policy applies only to orders placed on our official website, anlan.com.

Returns for personal reasons (unopened and unused items)

If an item is unopened and unused, you may request a return or a full refund within 30 days of receiving it.

Returns for personal reasons (opened or used items)

If you have opened or used an item but are dissatisfied for personal reasons, you may still request a return within 30 days of receipt.

Please note that the return shipping cost is paid by the customer, and the item must be shipped back to our warehouse in China.

Please contact us for further details before returning any items. You may reach us via email at support@anlan.com or by using our contact form.

Shipping costs and transit risk for personal-reason returns

Both scenarios above are considered returns unrelated to product quality. Items must be returned to our warehouse in China, and the customer is responsible for the return shipping costs. The original shipping fee paid on the order is non-refundable.

The return parcel remains the customer's responsibility until it reaches our warehouse. ANLAN is not liable for loss, damage, or delay during international return transit, so we strongly recommend using a tracked and insured service.

Product defects

All products carry a 1-year warranty from the date of delivery. In Europe, the warranty is 2 years, and in Spain it is 3 years. Consumables such as gels are excluded from the warranty.

If an item is defective or develops a fault within the warranty period, we will provide a free replacement. Please contact us; ANLAN will cover the shipping costs for the return of the defective item and the delivery of the replacement.

When contacting us, please provide the platform where the item was purchased, your order number, and a description of the issue. Including photos or videos is highly recommended, as this will help us assess the nature of the defect.
Please reach out to us via email at support@anlan.com or by using our contact form.

Refunds

For quality-related issues covered under the warranty, you may choose between a free replacement or a refund.
Refunds are issued to the original payment method used for the purchase.

ANLAN will process the refund within 3 business days. Please note that, depending on your bank or card issuer, it may take a further 7–14 days for the funds to appear on your statement.
Please refer to the user manual or contact us for assistance.